Intertil d.o.o. ("Silene," "we," "us"), registered in Slovenia, is the controller of
your personal data. This policy explains what we collect, why, and your rights under
the EU General Data Protection Regulation (GDPR).
Contact: tilenoglas@gmail.com
1. WHAT WE COLLECT
- Order & contact details: name, email, shipping/billing address, phone (if provided),
order history.
- Payment information: processed securely by our payment providers; we do not store
full card numbers.
- Technical & usage data: IP address, device/browser info, pages viewed, and similar
data collected via cookies and analytics/advertising tools.
- Communications: messages you send us (e.g., support emails, reviews).
2. HOW WE USE IT & LEGAL BASIS
- To process and deliver your order and provide support — performance of a contract.
- To operate, secure, and improve our store — legitimate interests.
- For analytics and advertising (including measuring and retargeting ads) — consent
and/or legitimate interests, as applicable.
- For marketing emails, where you've opted in — consent (withdraw any time).
- To meet legal, tax, and accounting obligations — legal obligation.
3. COOKIES & TRACKING
We use cookies and similar technologies, including Shopify (store platform), analytics
(e.g., Google Analytics), and advertising pixels (e.g., Meta/Facebook Pixel), to run
the store, understand usage, and measure advertising. You can manage cookies via your
browser and our cookie banner where shown. [Confirm the exact tools in use.]
4. WHO WE SHARE WITH
We share data only with providers that help us operate: our store platform (Shopify),
payment processors, shipping carriers and fulfilment partners, email/marketing tools,
review tools, and analytics/advertising providers (e.g., Google, Meta). These act as
our processors or independent controllers under their own policies. We do not sell your
personal data.
5. INTERNATIONAL TRANSFERS
Some providers may process data outside the EEA. Where they do, we rely on appropriate
safeguards such as EU Standard Contractual Clauses.
6. RETENTION
We keep personal data only as long as needed for the purposes above and to meet legal
obligations (e.g., tax records), then delete or anonymise it.
7. YOUR RIGHTS (GDPR)
You have the right to access, correct, delete, restrict, or object to processing of
your data, to data portability, and to withdraw consent at any time. To exercise these,
email tilenoglas@gmail.com. You may also lodge a complaint with the Slovenian data
protection authority (Informacijski pooblaščenec, ip-rs.si).
8. SECURITY
We use appropriate technical and organisational measures to protect your data. No
method of transmission is 100% secure, but we work to safeguard your information.
9. CHILDREN
Our store is not directed to children under 16, and we don't knowingly collect their data.
10. CHANGES
We may update this policy; the latest version will always be posted here.